IT Helpdesk Analyst – Part-Time 6-Month Contract

IT Helpdesk Analyst – Part-Time 6-Month Contract

Description

Position Reports To: IT & Cybersecurity Lead
Hours: 25 hours per week, half days (mornings or afternoons) between 8 AM–5 PM

Job Summary:

The IT Helpdesk Analyst is the first point of contact for all IT-related issues within the organization. This role provides frontline technical support to clinical and administrative staff, ensuring timely resolution of common hardware, software, and access issues. The successful candidate will deliver excellent customer service while supporting a secure, reliable, and compliant healthcare IT environment.

Key Responsibilities

Technical Support

• Serve as the initial point of contact for IT support requests via ticketing system, phone, email, or walk-up support.
• Diagnose and resolve common technical issues, including but not limited to:
  • Password resets, multi‑factor authent...