IT Helpdesk Assistant

Job Purpose

• Provides administrative support to the Group Head in terms of organizing schedules, files, and phone calls, managing the Group's MIS and HR-related records, and supports projects led by the Group Head.
• Responsible for providing user support to resolve issues regarding the use of bank systems/equipment.
• Work/coordinate with Systems Support Analysts and Technical Support to resolve issues that require extra attention or indicate a larger problem within the IT Group.
• Ensure that Service Operating Level Agreement are met.
• Perform activities to lessen or minimize system downtime and interruptions

Job Duties and Responsibilities

• Administrative assistance to Information Technology Group Head
• Production Support and Maintenance
• Coordination, Report, and Document Management
• Performs other functions that may be assigned by superiors from time to time

Job Qualifications...