IT Helpdesk Executive Govt

This is an L1 IT Support role supporting a Government project. You will be the first point of contact for technical enquiries and service requests, managing tickets through a structured ticketing system.
The role focuses on initial troubleshooting, issue validation, and escalation, following established workflows and SOPs. It is ideal for candidates who want to move beyond traditional desktop support and gain exposure to application support, system operations, and service management.

• Hybrid work, Office Hour - Monday to Friday
• Located at Mapletree Business City
• Govt Project Exposure
• Salary Up to $4500 + AWS + Annual Leave 18 days + Medical Coverage

What You'll Be Doing

• Act as the first point of contact for system and application-related issues
• Manage tickets - calls, emails, web enquiries
• Perform initial troubleshooting and validation before escalation
• Follow structured workflows and SOP...