CO
Posted:
March 03, 2026
Location:
Singapore, SG.01, Singapore
Job Description
Job Description
- Respond promptly to customer enquiries via email, phone, or ticketing system.
- Provide first-level technical or product support to users, escalating issues when necessary.
- Log and track all customer interactions in the helpdesk/ticketing system.
- Follow up to ensure customer issues are resolved satisfactorily and within service-level timelines.
- Coordinate with internal teams to resolve more complex cases.
- Assist in maintaining support documentation and FAQs for common issues.
- Support onboarding or setup processes for new customers, if required.
- Assist in preparing reports, content upload and system setup as required.
- Diploma in IT, or related field.
- 1-2 years of experience in a customer service or helpdesk environment preferred.
- Strong communication and interpersonal skills.
- Good problem-solving and follow-...
Apply for this Job
Submit your application for the IT Helpdesk Executive position at COMMONTOWN PRIVATE LIMITED.
Apply Now Save for LaterJob Overview
Job Type:
Full-time
Location:
Singapore, Singapore
Posted:
March 03, 2026
Deadline:
April 12, 2026