IT Helpdesk/ IT Support (Trade floor)- Contract

Contract Role Banking/ Fintech exp is must Trade Floor support/ Front office support is good to have

Responsibilities

• Investigate and diagnose second-line IT incidents to deliver timely resolutions aligned with help desk procedures and service level agreements.
• Markets (Trading) support with their unique workstations setup and requirements
• Resolve and close incidents and service requests while maintaining accurate and up-to-date ticket documentation
• Escalate unresolved incidents within agreed timescales to appropriate IT support groups or third-party providers
• Communicate incident progress clearly and proactively with clients to manage expectations and ensure satisfaction
• Troubleshoot and resolve PC and VIP user technical issues to minimize downtime and support productivity
• Coordinate hardware repair activities with vendors to ensure timely restoration of equipment functionality
• Stage an...