IT Helpdesk Professional

Job Title: IT Support Specialist

Job Responsibilities:

• Monitor, maintain, and optimize computer systems, applications, and network environments to ensure high availability and performance.
• Proactively identify, prioritize, escalate, and resolve critical and high-impact support tickets.
• Perform advanced troubleshooting, root cause analysis, and implement permanent fixes.
• Coordinate with internal teams and vendors to resolve complex technical issues.
• Provide timely, high-quality technical support and guidance to end users.
• Document incidents, solutions, and standard operating procedures (SOPs) to improve team efficiency.
• Ensure adherence to IT support policies, SLAs, and best practices.
• Continuously update technical knowledge to stay aligned with evolving systems and tools.

Required Skills:

• Solid understanding of o...