IT Helpdesk Specialist - First-Line Support

The SE Advantage Support L1 role serves as the first point of contact for users of the SE Advantage platform, providing customer-focused assistance across registration, quoting, order management, and system navigation. This position is essential for ensuring smooth platform operations, resolving common issues, and escalating complex cases as needed.

Key Responsibilities

User & Technical Support

• Provide first‑level support to SE Advantage users across North America.
• Handle inquiries via email, chat, and phone , including registration, account access, and quoting support.
• Diagnose and resolve basic hardware, software, and networking issues related to the platform.
• Guide users through processes such as creating quotes, navigating product catalogs, and managing orders.
• Walk customers through ap...