IT Helpdesk Specialist - L1/L2 Support & Onboarding

A technology support firm in Colombia is seeking a HelpDesk Support Technician responsible for providing high-quality technical support to users. The role involves L1/L2 troubleshooting, ticket management, and supporting user onboarding. Ideal candidates should have strong skills in Windows troubleshooting and experience with endpoint security tools. The position also requires excellent communication and problem-solving abilities to ensure a positive support experience while maintaining operational stability.
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