IT Helpdesk Specialist

Ichor Systems is aglobal leader in the semiconductor industry , specializing in the design, engineering, and manufacturing ofcritical fluid delivery subsystems and components used in semiconductor manufacturing equipment. Join our global team and be part of a workplace that valuessafety, quality, and career growth .

Key Responsibilities

Other duties may be assigned as business needs evolve.

Serve as the primary on-site point of contact for end-user workstation hardware and software updates.

Manage and triage incoming requests through the helpdesk ticketing system, including ticket assignment, prioritization, resolution, and workflow management.

Diagnose and resolve issues related to End User Computing technologies, including PC hardware, virtualization, Microsoft Office applications, endpoint security tools, and application performance.

Deliver timely and effective incident resolution and escalation management...