It Helpdesk Specialist — Windows & Hardware (Onsite, Mx City)

Idc-Research-Inc.
is seeking a Helpdesk Support Specialist in Mexico City to provide hands-on technical support to employees.
This position requires expertise in Windows and macOS environments, with responsibilities including troubleshooting hardware/software issues, managing user accounts, and ensuring a positive employee experience.
The ideal candidate brings a bachelor's degree and 2-3 years of experience in a technical support role, along with strong communication skills and a customer-service mindset.
The role allows for remote work on Fridays.
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