IT Helpdesk Support Analyst Role at IFG

Step into a fulfilling role as an Imaging Helpdesk Support Analyst with IFG in Vancouver. Deliver essential IT support and enhance operational efficiency in a lively gaming studio.

This mid-level position requires expertise in both helpdesk operations and PC deployments. You will interact with diverse users, providing solutions to their connectivity and productivity challenges both on-site and via remote support. Your role is vital in maintaining high service standards within this expansive 200+ member studio.

Key Responsibilities:
• Provide technical support for users in person and over Teams
• Image and prepare PCs according to established procedures
• Install necessary applications and troubleshoot basic hardware
• Assist users with common software issues like OS and Office
• Resolve technical problems logged via ticket system

Requirements:
• At least 3 years of relevant helpdesk and PC building experience