IT Helpdesk Support

IT Helpdesk Support(Based in Bayan Lepas Penang)

Job Responsibilities:

• Provide single point of contact in supporting and escalation of all incidents and requests to regional IT stakeholders and vendors
• Provide day-to-day service level management and dispatch coordination, validate & analyze root cause issues to ensure all cases are managed, owned and resolved within the SLA time frame
• Ensure that all escalation process is adhered to, appropriate parties are notified and involved and all escalations are logged, tracked and managed
• Level 1.0 Application Support for Manufacturing, Quality, HR, ERP & IT systems
• Level 1.5 Application Support for OTA & CAMSTAR system
• Alert monitoring for Servers, Databases, Applications, Backups and Networks
• Deployment of manual patches, software upgrades etc.
• Vendor/ Supplier management for part handover, replacement and faulty repair
• Access Management