IT Helpdesk Support

Helpdesk Support Specialist (BPO / Facility Services Environment)

Onsite | Full-Time | Shifting Schedule

About the Role

We are looking for a dependable and service-oriented Helpdesk Support Specialist to support our facility services operations. This role is critical in ensuring uninterrupted business operations by providing timely IT support to production floor users, supervisors, and client-facing teams.

The ideal candidate understands the urgency of supporting live operations and thrives in a fast-paced, SLA-driven environment.

Key Responsibilities

• Provide Level 1 IT support for production floor users and corporate staff
• Troubleshoot desktops, laptops, headsets, printers, and basic network connectivity issues
• Support call center technologies including softphones, dialers, and CRM access
• Perform user provisioning, access management, onboarding, and offboarding support
• Maintain IT assets and inventor...