IT Helpdesk Team Lead — SLA & Escalation Champion

A leading technology firm is seeking an IT Helpdesk Team Lead in Pakistan to oversee a team of field engineers. Key responsibilities include ensuring timely resolution of technical issues and coordinating with internal teams. The ideal candidate should have a Bachelor’s degree in Computer Science or a related field, along with 2–4 years of experience in IT support. Strong communication and team management skills are required for this role.
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