IT-Helpdesk Technician-Desktop Support

North Chicago, IL, USA | Salary | Full Time
| Medical, Dental, Vision, Life Ins., PTO, Contributing 401K, Tuition Assistance

Desktop Support Technician

James Lovell FHCC, Chicago, IL

Onsite-Full time Position

EM Key Solutions is seeking a customer service-oriented Helpdesk Support Technician to provide support to internal employees with hardware and software issues. The candidate will troubleshoot and resolve technical issues via phone using remote access technologies or in person. The candidate will be required to work independently with little or no supervision and must be able to prioritize open issues.

Duties:


+ Provide customer service and support to employees with software and hardware issues.

+ Monitoring support tickets

+ Identify and escalate issues that require other IT groups to complete

+ Document and maintain computer inventory using an asset management system

+ Pro...