IT Helpdesk Technician II

Swak BPO Corp. is one of the fastest-growing BPO centers in the Clark Freeport Zone. We pride ourselves on doing great work for our customers with professionalism, energy, and enthusiasm. Our work environment represents a culture of dedication, stability, and teamwork. As the business expands, we seek to hire an IT Helpdesk Technician II to join our growing company.

Job Responsibilities:

• Review and analyze escalated tickets from Tier 1 to fully understand the documented information
• Utilize advanced diagnostic tools and techniques to troubleshoot and resolve complex issues
• Document resolutions and update the ticketing system with detailed notes for future reference
• Communicate findings and solutions back to the end-user, ensuring they understand the resolution process
• Escalate unresolved issues or those requiring specialized knowledge to Tier 3 or the appropriate department, providin...