IT Helpdesk Technician II

Swak BPO Corp. is one of the fastest-growing BPO centers in the Clark Freeport Zone. We pride ourselves on doing great work for our customers with professionalism, energy, and enthusiasm. Our work environment represents a culture of dedication, stability, and teamwork. As the business expands, we seek to hire an IT Helpdesk Technician II to join our growing company.

Job Responsibilities:

• Work all assigned tickets; complete tickets within SLA
• Configure and maintain all physical hardware
• Assist in Onboarding and Acquisition projects
• Assist Tier 3 - Desktop Engineer with deployment projects
• Maintain compliance with applications, operating systems and patch management
• Escalate issues to Tier 3 - Desktop Engineer
• Maintain ownership of ticket until completed; update and coordinate with clients for resolution

Job Requirements:

• Strong customer service skills
• Deep understanding and...