IT Infrastructure Engineer

Role Overview We are seeking a proactive Level 2 IT Infrastructure Engineer to support and maintain our IT environment. This role focuses on day-to-day infrastructure operations, and ongoing maintenance of solutions designed and deployed by 3rd Line teams. You will play a key role in ensuring stability, security, and a great end-user experience. Key Responsibilities ? Provide Level 2 support for infrastructure and user-related issues ? Maintain and administer Active Directory (users, groups, permissions, GPOs) ? Manage endpoint patching and compliance using Tanium ? Support and maintain Microsoft Intune ? Manage and monitor Conditional Access policies ? Perform routine infrastructure maintenance and health checks ? Take ownership of systems handed over by 3rd Line engineers, ensuring smooth operational support ? Document procedures, fixes, and operational knowledge ? Escalate complex issues to 3rd Line when required ? Support end users with strong customer service and troubleshooting s...