IT infrastructure engineer (RMA & Diag)

IT Infrastructure Engineer

Position located at our data center in Lappeenranta, Finland.

Responsibilities

• Solve the most challenging firmware and hardware related issues with servers, involving in-depth knowledge of system architecture and advanced troubleshooting.
• Execute workarounds and solutions for IT hardware issues.
• Act as a subject matter expert and point of escalation for L1 and L2 technicians.
• Create new processes and documentation for IT hardware team.
• Collaborate with related departments to im.
• Collaborate with vendors on warranty replacements (RMA), create requests and manage.
• Improve support processes, documentation and training materials.

Requirements

• Knowledge of datacenters, and server equipment.
• Deep knowledge of IT hardware and practical experience of troubleshooting.
• Skills working with the Unix/linux operating system...