IT Infrastructure Engineer

Key Responsibilities: 

• End-User Computing Operations: Manage the lifecycle of Whole-of-Government (WoG) endpoint devices, including Windows, iOS, and Android platforms. Operate and maintain end-user computing software deployment, patch management, and device compliance. Manage and optimise the Microsoft 365 ecosystem (Exchange, Teams, SharePoint) and other Whole-of-Government (WoG) tools. Oversee troubleshooting and resolution of end-user computing issues with End-User Support Service (EUSS) vendors, and provide technical support and guidance to end-users.
• Cloud Systems and On-Premise Wintel Facilities Operations: Manage operations and maintenance of cloud infrastructure on Government Commercial Cloud (GCC) and GCC+ platforms, and on-premise Wintel facilities including periodic patching, daily health checks, backup and disaster recovery supported by Agency Facilities Tenant Management (ATFM) vendors. Ensure ATFM vendors monitor cloud and on-p...