IT Infrastructure Manager

The IT Infrastructure (Technical Support) Manager is responsible for overseeing the day-to-day operations of the IT support team, ensuring effective troubleshooting, system reliability, and compliance with service level agreements. This role involves managing resources, coaching staff, and implementing IT service management best practices. The manager will also drive continuous improvement initiatives, enhance user experience, and align IT support services with the organization's strategic objectives.

Specific Duties

• Lead, mentor and manage the technical support team to ensure high performance and professional growth.
• Ensure the delivery of high-quality, customer-focused IT support services
• Oversee the resolution of incidents, escalate as needed, and ensure root cause analysis for recurring issues
• Manage vendor relationships, contract, and ensure the support of IT tools and platforms.
• Provide regular updates to IT leadership and...