IT Infrastructure Service Delivery Manager

Lead service delivery in IT as a Service Delivery Manager for IT Infrastructure based in Montreal, Quebec. Leverage your expertise in Network, Telecom, and Security to provide exceptional client service.

In this pivotal role, you will oversee service delivery operations, ensuring efficiency and quality. The position requires expertise in Incident, Change, and Problem Management processes. You will also manage both offshore and onsite teams to enhance service performance while preparing reports to keep stakeholders informed.

Key Responsibilities: • Act as main contact for client service needs • Supervise Incident, Change, and Problem Management processes • Direct end-to-end Network Operations for security • Manage offshore and onsite teams efficiently • Prepare performance and improvement reports

Requirements: • 8-10 years in IT Infrastructure service delivery • Proficient in French and English • Understanding of ITIL service management processes • Experience ...