IT Infrastructure

Job Description

Role Overview

• Primary POC for JIRA Service Management (JSM), Confluence Knowledge base, and Asset Management/CMDB.

JSM Administration & ITSM Implementation

• Configure, implement, and maintain JSM projects across:

• Incident, Change, Problem, and Asset Management

• Manage integrations with enterprise systems (monitoring tools, CI/CD, CRM) using APIs, webhooks, and third-party apps.

• Monitor JIRA platform health and performance:

• Upgrades, patching, data cleanup, and uptime management.

• Lead technical implementation and optimization of ITIL processes:

• Incident, Change, and Problem Management workflows.

• Maintain and optimize CMDB and IT Asset Inventory:

• Accurate lifecycle tracking for incident resolution and compliance.

Helpdesk & Vendor ...