IT Internal Collaboration Intern

ABOUT THE ROLE

Are you curious about how technology keeps multiple digital banks running smoothly? We're looking for a motivated ITSM Engineer Intern to join GoTyme's IT team. Whether you're a fresh graduate or exploring a new career path in tech, this is your chance to build real skills in IT Service Management using the Atlassian Ecosystem — from day one.

WHAT YOU'LL DO

• Help configure and improve ITSM workflows in Jira Service Management and Confluence
• Support the team in managing incident, problem, change, and service requests
• Assist in building and maintaining the IT knowledge base and service catalog
• Collaborate with engineers and operations teams to document and streamline processes
• Learn and explore new features of the Atlassian platform under mentorship
• Explore how AI tools (like virtual agents and smart triage) are being used to make ITSM faster and smarter — and he...