IT Local Services Specialist Atlantic Islands

IT Local Services Specialist Atlantic Islands 

Job description

For the AIR Region we are looking for an IT Local Services Specialst.

The person in this function will be responsible for the First and Second line IT support for countries UK and Ireland.

The function will cover:

- First line support of end-users in the AIR region, this trough phone and ServiceNow (ITSM profile)

- Provisioning and supporting end-user with installation, preparation, decommissioning of all IT equipment (Laptops, Desktops, Mobile devices,...)

- Support IT onboarding and offboarding process

- Second line support for more advanced issues regarding Nippon Gases Hardware, Equipment, Software and Applications

- Perform on-site visits to all locations in UK and Ireland to:

 - Perform maintenance and operational actions

 - Manage the WAN / Telecom connections

 - Manage the local network, ...