IT Manager

POSITION: IT Manager

COMPANY: Auxilium Health

LOCATION: Oshawa, Ontario

EMPLOYMENT TYPE: Full-time, Permanent

HOURS WORKED: 37.5 hours / week, Monday-Friday

REPORTING TO: Chief Operating Officer

OVERVIEW

We are seeking an IT Manager to oversee and improve the day-to-day delivery of IT services across the organization. This role will act as the primary operational liaison between internal teams and our Managed Service Provider (MSP), while also supporting and leading key IT initiatives.

KEY RESPONSIBILITIES

• IT Operations & Team Coordination
  • Coordinate and manage internal IT staff, including workload distribution and priorities
  • Oversee daily IT operations across the organization
  • Implement and track KPIs to measure team performance, ticket resolution, and service quality
  • Ensure timely resolution of issues and...