IT Officer

Job Descriptions:

• Review, prioritize, and assign IT support tickets.
• Monitor ticket queues and ensure timely resolution.
• Coordinate IT staff schedules and coverage.
• Act as an escalation point for unresolved or critical issues.
• Communicate system outages and service updates to users.
• Track ticket performance and resolution metrics.
• Maintain IT documentation and asset inventory.

Requirements:

• Graduate of any IT-related course.
• 1–2 years experience in IT support or service desk roles.
• Familiarity with ITSM tools (Jira, ServiceNow, Zendesk, Freshservice).
• Working knowledge of Windows/macOS and Microsoft 365 / Google Workspace.
• Strong communication and organizational skills.

Technical Skills & Proficiencies:

• Ticketing & ITSM Tools: Familiarity with platforms such as Jira Service Management, ServiceNow, Zendesk, or Freshservice.