IT | On-site Bogotá

Overview

We are seeking an experienced Field Technician to join our team in Bogota. If you’re a hands-on problem solver with strong technical skills and a passion for outstanding customer service, this is an excellent opportunity to join a team that truly values its people.

Responsibilities

• Support customers by identifying service needs and providing technical solutions.
• Diagnose, repair, and maintain office equipment and related technology.
• Deliver customer training and ensure optimal equipment performance.
• Provide high-level service and technical support via phone, online, and on-site.

• Plan and execute service appointments, addressing customer complaints and service requests.
• Build and maintain customer rapport through professional communication and reliable service.
• Deliver, install, configure, and test equipment to ensure acceptance and satisfaction.
• Con...