IT Onsite Support Engineer

Overview

Support day to day IT support matters, handling Request/Incident tickets from ServiceNow platform, support Global IT team in local IT operation (Hand & Feet support).

Responsibilities

• Handle Request/Incident tickets from ServiceNow platform
• Support Global IT team in local IT operations (hands & feet)

Qualifications

• Degree/Diploma in IT, Computer Science, or related field
• 1–3 years of hands-on IT support experience (excl. internship)
• Strong troubleshooting skills across systems/platforms
• Knowledge of network & infrastructure support
• Able to work independently & prioritize tasks effectively

Preferred Technical Skills

• a. Support Windows, IOS
• b. Support basic network troubleshooting
• c. Support basic Video/Audio System and Video Conferencing solution (Logitech TEAMS ROOM and WEBEX)
• d. Support basic mobile Application ins...