IT Operation Support Specialist

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Primary Responsibility:

The primary responsibility of the IT Operation Support Specialist works independently to provide technology support to all members of the organization.

Tasks:

• Identifies and procures the hardware and software needed to satisfy user requirements.
• Installs hardware and peripheral components such as monitors, keyboards, printers, and disk drives on user's premises
• Loads appropriate software packages such as operating systems, networking components, and office applications
• Provides telephone, in-person and online support to end-users
• Coordinates activities with System & Network Admin.
• Coordinates System related issues to IT Systems
• Provides updates, status, and completion information to manager and/or users, via voice mail, e-mail, or in-person communication
• Connects users to networks and provides initial training in facilities an...