IT Operation Support Technician

Job Summary: -

1. Ensure timely and effective resolution of IT issues to minimize downtime at our retail stores.

2. Maintain and improve IT systems to support business operations and growth.

3. Provide outstanding technical support and training to end-users.

Assist in the implementation and maintenance of IT security policies and practices.

Job Responsibilities: -

1. Provide first-level IT helpdesk support for hardware, software, and network issues.

2. Troubleshoot and resolve issues related to Windows 10/11 operating systems, SQL query, and other commonly used applications.

3. Perform basic network device configurations and address basic network-related issues.

4. Assist with diagnosing and solving software, hardware, and VPN-related issues.

5. Work collaboratively with Applications team, ensuring adherence to company policies, including information ...