IT Operations Analyst in Toronto

Enhance IT systems reliability with an IT Operations Analyst IV role at a leading Technology Solutions firm in Toronto, Ontario. Deliver high-quality support for applications and systems while minimizing operational risks.

In this senior analyst position, you will leverage 3-5 years of relevant experience to manage application/system availability and improve production environment stability. Collaborate with key stakeholders on deployments, troubleshoot production issues, and ensure client satisfaction through effective incident management.

Key Responsibilities

• Provide service application/system availability and risk mitigation
• Manage incidents, ensuring timely resolution of service outages
• Collaborate closely on packaging and releasing new applications
• Continuously optimize the stability of the production environment
• Support development and testing of disaster recovery plans

Requirements