IT Operations Analyst

Job Overview

On-site - Taguig. 1-3 Yrs Exp. Bachelor. Full-time.

Qualifications

• Basic knowledge of networking, server concepts and incident response principles.
• At least 2-4 years of experience in revenue monitoring, alert triage, or a related field.
• Familiar with ITIL framework or have undergone ITIL foundation training
• Familiarity on ticketing systems (i.e. Jira, ServiceNow, etc.)
• Previous experience in a leadership or senior analyst role is a plus
• Experience with monitoring tools, dashboards, and data analysis platforms.
• May require shift-based work or on-call support for critical issues.
• Willing to work on a required shift, including evenings, weekends, and holidays, depending on business needs.

Responsibilities

• Oversee the daily activities of analysts, ensuring all monitoring tasks are performed efficiently.
• Act as the first escalation point for a...