IT Operations Lead

Plays a critical role in maintaining reliable IT operations, effectively technical mentorship, enhancing cybersecurity, IT Service Management (ITSM), supporting users, and contributing to the strategic use of technology to achieve the Company’s business objectives efficiently and securely.

Collaborate With the Head of IT to formulate realistic IT operational action plans with defined outcomes, measures, due dates and responsibilities to support the IT team's strategy, goals, targets and objectives.
• Manage and optimise helpdesk services as part of the broader IT operational framework, ensuring alignment with organisational service standards and performance expectations.
• Demonstrate a robust technical foundation to effectively mentor and lead a team of IT engineers, ensuring clear outcomes, measurable KPIs, defined responsibilities, and timely execution.
• Rectify deviations from the action plan by applying corrective actions within an acceptable time fram...