IT Operations Lead: Service Delivery & ITIL

A leading IT service provider in Metro Manila seeks an Operation Manager. This role is responsible for end-to-end service delivery across IT support teams. The successful candidate will lead operational processes, manage escalations, and collaborate with the CTO on strategy and improvements. Candidates should have 7+ years in IT operations and proven ITIL practices. This position offers a hybrid working model, emphasizing customer satisfaction and process efficiency.
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