IT Operations Lead

What You Will Do

IT Operations & Support

• Lead day-to-day operations of laptops, desktops, mobile devices, copiers, PABX, network equipment, and CCTV systems

• Troubleshoot and resolve hardware, software, and network issues

• Ensure stable operation of email, ERP, CRM, and other business systems through vendor coordination

Systems Administration

• Manage user accounts, access rights, and system permissions

• Oversee onboarding and offboarding processes, ensuring timely access changes

• Maintain accurate IT asset and access records

Vendor Management

• Serve as primary point of contact for IT vendors and service providers

• Coordinate issue resolution, upgrades, and renewals

• Track IT contracts, licenses, and service agreements

Security & Business Continuity