IT Operations Manager, AI

We are seeking an experienced IT Operations Manager, AI & Automation, with strong managed services leadership, to oversee and manage the end-user computing environment. The ideal candidate will ensure the stable, secure, and efficient delivery of IT services supporting end-user needs, while leveraging AI-enabled insights and automation to drive continuous service improvement and enhance the overall customer IT experience.

Key Accountabilities:

• Experience in managing multiple workplace projects ranging from 3000 to 9000 end user environment
• Provide solution and improve operation process for workplace managed service project
• Possess the workplace operation know-how to operate onsite, service desk and understand the deliverables
• Responsible for SLA and service management
• Manage and coordinate urgent and complicated support issues. Act as the escalation point for all requests and incidents
• Determine the root cause and ensur...