IT Operations Manager, AI

We are seeking an experienced IT Operations Manager, AI & Automation, with strong managed services leadership, to oversee and manage the end-user computing environment. The ideal candidate will ensure the stable, secure, and efficient delivery of IT services supporting end-user needs, while leveraging AI-enabled insights and automation to drive continuous service improvement and enhance the overall customer IT experience.
Key Accountabilities:
Experience in managing multiple workplace projects ranging from 3000 to 9000 end user environment
Provide solution and improve operation process for workplace managed service project
Possess the workplace operation know-how to operate onsite, service desk and understand the deliverables
Responsible for SLA and service management
Manage and coordinate urgent and complicated support issues. Act as the escalation point for all requests and incidents
Determine the root cause and ensure proper communication to customers and incide...