IT Operations Manager EMEA

Welcome to Manhattan. Every day, our supply chain commerce technology connects two billion people to 20 billion consumer choices. In the warehouse, on the road and in the store, we make what was once impossible, possible. If you want to tackle complex problems and redefine markets, you’ve come to the right place.

The Operations Manager brings strong technical expertise and proven leadership abilities. This role is responsible for leading and managing EMEA Onsite Service Desk (Level 1.5) and Operations (Level 2) activities to ensure high-quality ETS support is delivered to end-users and to the assigned Service Area(s).

The Operations Manager ensures the Onsite Service Desk handles tickets effectively while also personally working tickets, including making sure team members communicate clearly with end users and stakeholders and maintain accurate documentation in ServiceNow. They also lead and oversee critic...