IT Operations & Tech Support

Gushcloud Indonesia is part of Gushcloud International. We are global technology-driven digital talent and media company, focused on Influencer Marketing, Entertainment, Commerce. We have offices in 9 countries including SG, MY, ID, TH, VN, PH, KR, JP and US! We represent the rights of many top digital influencers, celebrities and content creators globally.

Job Scope:

• Optimise IT support to improve financial performance, including reducing IT support costs, effectively managing tech inventory versus assets, and handling IT inventory.
• Control IT costs by measuring IT budget variance and implementing cost avoidance strategies.
• Manage cost efficiency, including calculating the cost of downtime and implementing strategies to minimise it.
• Enhance internal business processes for IT Support Services, ensuring service quality and responsiveness.
• Implement escalation management procedures to handle high-level IT iss...