IT Ops (Operation & Support) Manager

North Horizon is a Canadian family office with a global investment reach. We are value‑oriented investors in public equities, fixed incomes, private equities, venture capitals and real estate.

We are seeking a highly experienced and proactive Technical Support Manager to manage and oversee the daily operations of our IT support and infrastructure services. The ideal candidate will have a solid academic foundation in Computer Science and a minimum of 10 years of hands‑on experience in IT infrastructure administration and maintenance. Expertise in Microsoft 365 administration – including Intune, Defender, and Purview – is essential. This individual will serve as a technical leader, driving critical initiatives and executing the strategic vision of the Head of IT and senior management.

Responsibilities

Lead the technical support team, ensuring the effective and timely resolution of IT issues while delivering a high level of customer service to internal users.