IT Problem Coordinator

**IT Problem Coordinator**
Positions are open to Mexican Citizens and official residents of Mexico.
Location: Guadalajara (hybrid)
Strong English communication skills required
**Must Submit Resume in English**
**Introduction to role**:
Are you ready to tackle challenges head-on and drive impactful change? As an IT Problem Coordinator, you'll play a pivotal role in ensuring seamless service delivery and minimizing disruptions. Your mission is to identify root causes of incidents and implement proactive solutions, all while collaborating with a global team dedicated to maintaining IT service continuity. You'll be at the forefront of problem management, working closely with stakeholders to enhance business performance and customer experience. Are you prepared to be an advocate for improvement and innovation?
**Accountabilities**:
- Problem Management_
- Initiate and manage problem investigations to identify service impact, root causes, and key steps for restorat...