IT Process Analyst [#4892]

Alteo is looking for an IT Process Analyst for a permanent position based in Montreal.



*** Hybrid: 6 days in the office per month ***



You will work within a multidisciplinary team and contribute to the digital transformation of a large-scale platform. 



Responsibilities:

• Support teams in defining processes that must be reproducible across all teams


• Document and propose reusable templates for the operational processes of multiple software solutions


• Research existing information or gather this information from multiple stakeholders


• Identify inefficiencies and propose continuous improvements


• Adapt ITIL processes to make them lighter and compatible with agile cycles


• Ensure that chang...