IT Process Lead

Purpose of the Role

As Process Lead for IT Applications, you are accountable for all internal IT processes within the IT Applications domain, overseeing a team of approximately 120 employees located in Hamburg, Porto, and Pécs. You drive optimization, standardization, transparency, efficiency, and continuous improvement across all processes to ensure stable, scalable, and future‑ready IT operations. With a strong agile mindset, passion for shaping the future, and hands‑on leadership, you enable the teams to deliver high‑quality IT services and products that support business success.

Key Responsibilities

Process Ownership & Governance

• Own, design, and continuously improve all internal IT processes within the domain of IT Applications.
• Ensure process alignment across different locations and promote a unified operating model.
• Establish clear governance frameworks, KPIs, and performance tracking for all process areas.