IT Product Support Hybrid Specialist

Join our team as an IT Product Support Specialist in a hybrid role, focusing on application support and database management. Your expertise will ensure smooth operations and efficient incident handling.
This position requires providing Level 2 support, analyzing and triaging support tickets, and implementing solutions for software issues. You will work with other IT teams to enhance system usability and overall efficiency.
Key Responsibilities:
• Deliver Level 2 support and ticket triage
• Analyze support issues for fast resolution
• Collaborate with IT teams to troubleshoot issues
• Manage database systems and data patching
• Implement technical solutions to improve usability
Requirements:
• Computer Science or IT degree required
• Hands-on experience with MEAN stack and PostgreSQL
• Proficiency with Docker and Kubernetes appreciated
• Familiarity with monitoring tools like Datadog and Splunk
• Basic knowledge of AI models and API principles
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