IT Senior executive

Based in: Sandakan, Sabah

Responsibilities

• Assist in executing IT roadmaps, IT policies, and IT budget.
• Manage local IT support matters.
• Supervise SAP and application support to ensure seamless operations for users.
• Ensure that IT Infrastructure such as computers, servers and network systems is secure and stable in order to minimize interruptions / downtime in operation.
• Manage communication with stakeholders, analyse and prioritize their requirements and expectations ensuring there are engaged and satisfied.
• Implement IT projects and system enhancement, ensuring within scope, time, and cost.
• Manage local vendors on IT matters.
• Escalation of support matters to Level 2 whenever required.
• Ensure application and infrastructure support are managed within IT SLA for smooth daily operation within Sandakan region.
• Proactively initiate Continuous Process Improvement (CPI) to improve IT servic...