IT Service and Incident Management Professional

About Position:

Experience in global systems support, with emphasis on the Market / Credit Risk domain. Experience with key financial industry data domains (e.G. reference data, market data etc.)

• Role: L2 Support Engineer
• Location: Pune/Bangalore/Hyderabad
• Experience: 5 to 8 Years
• Job Type: Full Time Employment

What You'll Do:

• Ensure the timely production of local and global risk measures and reports daily
• Monitor overnight risk batch processes and publish daily status reports
• Respond to support incidents such as data load calculation or report generation failures
• Manage incident tickets and track resolution through ITSM tools (JIRA ServiceNow)
• Respond to end-user service requests
• Release Management on UAT and Production Enviro...