Job Description
Employer: An MSP company located in Hawaii, USA.
Work Setup: Remote
Working Schedule: Monday - Friday (Hawaiian Standard Time)
Salary: $1,300 - $1,500
Application Link:
Position Summary
We are seeking a dedicated IT Service Coordinator to join our technical support team. This role is responsible for attaining maximum utilization of internal and field technical resources through daily dispatch of service requests. The Service Coordinator will perform service request intake from clients, assign, schedule and dispatch service engineers for remote or onsite service according to urgency and contractual service level agreements (SLA). This position serves as the single point of contact for clients and requires strong client relations skills while embodying our Aloha spirit of exceptional service.
Key ResponsibilitiesService Request Management & Dispatch
- Act as the single point of contact to clients for all types of service requ...
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