IT Service Delivery Analyst (Government Projects)

IT Service Delivery

Project Management

Vendor Management

Stakeholder Management

SLA

Manage daily IT shared services operations to ensure service delivery target, SLAs, and customer satisfaction KPIs are achieved.

Oversee service desk activities including incident management, service requests, system changes, and enhancements.

Coordinate with internal stakeholders and external vendors for IT operations, maintenance activities, and issue resolution.

Monitor system performance, service availability, and operational risks to ensure infrastructure stability.

Support hardware and software asset lifecycle management, including maintenance planning and upgrades.

Assist in managing IT operational expenses, resource utilization, and service-related co...