IT Service Delivery Coordinator (Application Support)

LeverageTek is actively seeking a IT Service Delivery Coordinator (Application Support) with its Gatineau-based customer.

Work Location

The successful candidate will be required to work 4x/week at the customer headquarters in Gatineau, QC.

Key Tasks

• Lead incident and change management processes, including ticket intake, assignment, escalation, resolution tracking, and reporting across Digital Insights and Technology Services
• Coordinate and participate in Change Advisory Board (CAB) activities, including preparing change documentation, communicating impacts, and ensuring proper risk and rollback planning
• Drive execution of small projects (1–2 contributors, 1–1.5 months in duration), track milestones, resolve blockers, and ensure on-time delivery
• Supervise and support team workloads by assigning tasks, monitoring progress, coaching team members, and ensuring SLA commitments are m...